Specialist, Account Services - German Speaker

Feladatok: Join our dynamic Team as an Account Services Specialist at Avis Budget Group BSC in Budapest! Are you looking for an opportunity to use your German language skills in a customer-focused role where communication, problem-solving, and relationship management are key to success?Avis Budget Group is looking for a motivated Specialist to join our Central Region Collection Team. In this role, you will manage a portfolio of German customers, support debt recovery activities, maintain accurate account information, and collaborate with internal and external stakeholders to ensure outstanding customer service.If you're ready to take on new challenges, contribute to a positive work environment, and make an impact, read further and get to know us! What you'll do:Manage a portfolio of German customer accounts and support the timely collection of outstanding receivables.Proactively contact customers by phone and email regarding overdue payments and account balances.Handle incoming customer inquiries and provide professional support in resolving account-related questions.Negotiate payment arrangements and support customers in finding suitable solutions.Send balance confirmations, account statements, and invoice copies upon request.Maintain accurate customer records and update relevant account information in internal systems.Investigate account discrepancies and support the resolution of payment-related issues.Build and maintain strong relationships with customers, partners, and rental stations.Collaborate closely with teams across the Business Support Center and local country organizations.Ensure compliance with internal processes, policies, and service level agreements.Cash management; Ügyféltámogatás, Adminisztráció

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