Smo Service Level Manager

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. About the job and your team As an IT SMO Service Level Manager, you will play a pivotal role within the realm of GBS IT Service Management Office, focusing on ensuring that IT services meet the expectations and requirements of the business and its customers. This role is integral to aligning IT capabilities with business objectives, driving service quality, and fostering customer satisfaction. The role holder acts as a bridge between the various IT functions and delivery units, ensuring that IT services are operationally eff...