Senior End User Engineer

Feladatok: Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.Manage and resolve incidents and service requests in line with SLAs, ensuring high-quality user experience.Lead device management activities, including configuration, deployment, and lifecycle management of end-user equipment.Administer and optimize user environments (e.g., Active Directory, Office 365, endpoint management tools).Collaborate with cross-functional IT teams to resolve root causes and implement long-term solutions.Drive continuous improvement initiatives, process optimization, and automation within end-user support.Maintain and enhance technical documentation, knowledge base articles, and standard procedures. Elvárások: Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.Manage and resolve incidents and service requests in line with SLAs, ensuring high-quality user experience.Lead device management activities, including configuration, deployment, and lifecycle management of end-user equipment.Administer and optimize user environments (e.g., Active Directory, Office 365, endpoint management tools).Collaborate with cross-functional IT teams to resolve root causes and implement long-term solutions.Drive continuous improvement initiatives, process optimization, and automation within end-user support.Maintain and enhance technical documentation, knowledge base articles, and standard procedures.Programozó, Fejlesztő; Informatikai támogatás

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