Senior Customer Service Representative - Dutch Speaking - Fixed-Term

Feladatok: Complete day to day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service function core values.Leverage end-to-end understanding of specific processes / systems of own area, and act as the first and second point of contact for any verbal or written form of enquiries from external and internal customers from the BP Business and third parties. These customers belong to the Car&Van, Truck&Bus segments of the European Cards Business. The Business model can vary from direct to indirect partnership, including working with agents, distributors, third party service providers and retail sites in some of the countriesInteract with customers in a professional, friendly and efficient manner and provide customer service via phone, fax and email to support activities including:Prospect handling and Customer set-up.Enable timely and accurate card issuance, invoicing, customer master data handlingPrice and rebate management.Complaint handling: including accurate logging, seeking for the best solution, resolving and providing feedback to the customerProactive follow-up with Sales and Customer on pending activities preferably on the phone.Build effective relationships with respective Partners in the Business by: continuous and proactive exchange on business activities, customers, setting priorities, give and receive feedback.Ensure effortless customer experience on the phoneÜgyféltámogatás, Adminisztráció; Online ügyfélszolgálat

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