Scm Specialist

Feladatok: Customer Service & Customer Relationship ManagementAct as the primary point of contact for assigned customers.Manage customer orders from receipt through fulfillment.Confirm and communicate delivery schedules and order status.Monitor customer forecasts and demand changes.Coordinate the resolution of delivery issues and customer complaints with internal stakeholders.Proactively communicate supply risks, delays, and recovery plans to customers.Maintain strong customer relationships and support customer satisfaction objectives.Production Planning & Supply Chain CoordinationCreate, maintain, and optimize mid-, and long-term production plans.Balance customer demand with available production capacity.Monitor inventory levels and material availability to support production requirements.Collaborate closely with Procurement to ensure timely availability of raw materials and components.Define production priorities based on customer requirements and business objectives.Identify supply chain risks and implement mitigation actions.Participate actively in Sales & Operations Planning (S&OP) and demand review processes.Support continuous improvement initiatives within planning and supply chain processesAnalysis & ReportingTrack and analyze key supply chain and customer service KPIs.Prepare regular reports and performance summaries for management.Monitor backlog, delivery performance, inventory levels, and forecast accuracy.Ensure accuracy of planning and customer master data within ERP systems.Support root cause analysis and corrective actions for supply chain disruptions.Ellátási lánc

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