Russian Speaking Service Desk Analyst Level 1 / Dis

Feladatok: Provide first-level IT support for hardware, software, access, password, and application-related issues.Support users via phone, email, chat, and remote support tools.Troubleshoot technical issues and resolve incidents whenever possible.Escalate more complex issues to specialist support teams when needed.Manage support tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.Maintain high levels of customer satisfaction through professional and effective communication.Work closely with international teams to support business operations.Follow established processes, procedures, and service level agreements. Elvárások: Provide first-level IT support for hardware, software, access, password, and application-related issues.Support users via phone, email, chat, and remote support tools.Troubleshoot technical issues and resolve incidents whenever possible.Escalate more complex issues to specialist support teams when needed.Manage support tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.Maintain high levels of customer satisfaction through professional and effective communication.Work closely with international teams to support business operations.Follow established processes, procedures, and service level agreements.IT support, Helpdesk; IT tanácsadó, Elemző, Auditor; Informatikai támogatás

A jelentkezés a partnerünk weboldalán keresztül történik