Rpo Team Lead (French Speaking)

Feladatok: In this role you will:Become first point of contact for internal operational stakeholders and first escalation point of the team for any daily operational issues.Manage the performance of the team to be sure that the services delivered by the team are in line with the agreed or targeted SLAs and KPIs.Create reports and analyze it to observe the team performance, investigate the escalations or/and track the KPIs.Manage both internal and external stakeholders and always have an interactive communication with them to avoid problems and work in a harmony.Ensure to keep the team motivated and ready for the changes/challenges.Use and continuously seek out creative and innovative methods and best practices, sharing with the team.Train and mentor new hires as well as provide feedback an...