Romanian Speaking Complaint Handling Operator

Feladatok: The main tasks you will be responsible for are dealing with the incoming complaints, inquiries, occasionally investigating complex cases.Furthermore, you are going to also take part in general customer relationship, outgoing call campaigns and handling email and phone requests.(We do not deal with direct sales and cold calls!)Handling incoming complaints, questions and requests via phone, email and chatrecording and administrationgathering further information from the dealer network and competent departments and expertsproviding sales consultations to interested customerspreparing and submitting customer information responsesMaking outgoing customer service calls, such asdata clarification, customer satisfaction and event-related callslead request handling and follow-up calls El...