R-59967 Senior Associate, Hr Services

Feladatok: HR Services Specialist - EMEA Case Management & Operations (German Speaker)The HR Services Specialist - EMEA Case Management & Operations (German Speaker) plays a key operational role within the EMEA HR Operations & Case Management Services team. The position combines HR case management with employee data and document management, ensuring consistent and high‑quality HR service delivery across multiple EMEA countries.The role is responsible for handling employee and manager inquiries through MyKyndryl and the HR ticketing system, managing HR cases end‑to‑end in line with defined SLAs and service standards. This includes resolving requests related to employee lifecycle events, payroll‑adjacent inquiries, benefits, and HR process guidance.In addition to case handling, the role includes HR operations activities, such as maintaining employee data accuracy, processing HR documentation, and supporting document management tasks in HR systems. The specialist ensures that employee records are correct, complete, and compliant with internal and local requirements.The role supports German‑speaking markets while contributing to broader EMEA coverage. It requires close collaboration with Payroll Operations, HR Business Partners, and Tier 2 / Tier 3 teams to resolve complex cases, manage dependencies, and ensure smooth handovers. The specialist also contributes to knowledge article maintenance, identification of recurring issues, and continuous improvement of HR service delivery and operational processes. Elvárások: HR Services Specialist - EMEA Case Management & Operations (German Speaker)The HR Services Specialist - EMEA Case Management & Operations (German Speaker) plays a key operational role within the EMEA HR Operations & Case Management Services team. The position combines HR case management with employee data and document management, ensuring consistent and high‑quality HR service delivery across multiple EMEA countries.The role is responsible for handling employee and manager inquiries through MyKyndryl and the HR ticketing system, managing HR cases end‑to‑end in line with defined SLAs and service standards. This includes resolving requests related to employee lifecycle events, payroll‑adjacent inquiries, benefits, and HR process guidance.In addition to case handling, the role includes HR operations activities, such as maintaining employee data accuracy, processing HR documentation, and supporting document management tasks in HR systems. The specialist ensures that employee records are correct, complete, and compliant with internal and local requirements.The role supports German‑speaking markets while contributing to broader EMEA coverage. It requires close collaboration with Payroll Operations, HR Business Partners, and Tier 2 / Tier 3 teams to resolve complex cases, manage dependencies, and ensure smooth handovers. The specialist also contributes to knowledge article maintenance, identification of recurring issues, and continuous improvement of HR service delivery and operational processes.HR adminisztráció

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