Polish Speaking Level 1 Agent

Feladatok: As a Customer Support Technician - Level 1 Agent - you will be the first contact of the customers - and you will have to handle incoming phone calls, emails & end-user requests of the productsGive accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiriesKeep the user informed and follow-up ongoing casesInvolve your customers - realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction levelBe proactive - identify deeper drivers of customer needsDon't be afraid of some administration - record all the cases to the client's tool, follow up your answered calls and emailsInformatikai támogatás