Operations & Network Profitability Manager

Feladatok: Key responsibilities of our new colleague:Full oversight, management, and supervision of EAP (Employee Assistance Program) services.Monitoring and maintaining operational efficiency and profitability across all service lines.Analyzing operational costs, identifying cost-saving opportunities, and ensuring the cost-effective management of the affiliate network.Liaising in English with the operator and affiliate networks via email, telephone, and in person, as well as recruiting and training new staff.Continuous monitoring of the company's operating system, assessing the efficiency of case assignments from both a professional and financial perspective.Overseeing, managing, organizing, and regularly auditing the operators' work, including schedule creation.Onboarding, onboarding sup...