Operation Manager

Feladatok: Lead and coach a team of Service Delivery ManagersEnsure smooth operations and hit KPIs/SLAsBuild strong client relationshipsResolve escalations quickly and effectivelyImprove processes and standardize best practicesCollaborate with internal teams (HR, IT, Training, etc.) Elvárások: Lead and coach a team of Service Delivery ManagersEnsure smooth operations and hit KPIs/SLAsBuild strong client relationshipsResolve escalations quickly and effectivelyImprove processes and standardize best practicesCollaborate with internal teams (HR, IT, Training, etc.)IT, Telecom vezető; Adminisztráció vezető; Projektmenedzsment