Onsite It Technicians

Feladatok: Hemmersbach is seeking experienced Onsite and IT Technicians at L2 to join our team. As an IT technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure. Responsibilities:Deliver end-user support in a remote-first model, ensuring high service quality and user satisfactionIncrease productivity through proactive supportUse automation, predictive insights and standardized playbooks to reduce onsite dependencyLower resolution times and repeat incidents via AI diagnostics, knowledge reuse and self-healingEnsure availability of key workplace services including devices, collaboration tools, meeting rooms and mobilityMaintain data continuity with secure and efficient recovery during disruptionsProvide coordinated smart-hands support aligned with AI monitoring and escalationImprove service maturity using ITSM platforms and AI insightsEnable policy-driven endpoint management for scalability and complianceBuild stakeholder trust through clear communication and consistent deliveryIT support, Helpdesk

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