Meetings Service Architect

Lead service architecture, design, and transition for new product launches and complex customer business opportunities. Collaborate with product, solution architects, and sales to capture and translate customer service requirements into end-to-end service solutions. Align with the company's Meetings & Calling Service Architecture and Winning New Business processes. Provide virtual line management for SMEs in workstream designs and transitions. Liaise with Technical Solutions Architect to address service performance and level management within work stream solutions. Develop reusable collateral for service management across product launches and customer bid opportunities. Engage and negotiate with internal and external partners to define and deliver service architectures. Represent the c...