Lead Contact Center Operator (Lcco)
Cég neve: Trenkwalder Kft
Munkavégzés helye: Budapest
Munkavégzés helye: Budapest
Aktiválás dátuma: 2024-05-08
Állás bemutatása
Workforce management (holiday planning, schedule management, daily workforce distribution)
Managing, maintaining and reporting of regular outgoing call campaigns
Strong supervision and management of the Advanced Complaint Handling process
Creating, updating our internal process descritptions
Mentoring New hire and Cross trainings
Evaluating outgoing and incoming calls and emails, quality management
Reporting
Handling incomming questions and requests via phone and email
Recording and administration
Making outgoing customer service calls, such as
Data clarification, customer satisfaction and event-related calls
Lead Request handling and Follow-up calls
Elvárások / Requirements
Native speaker (C2): Romanian
Independent user (B2): English
At least upper secondary education
At least 1,5-2 y...