Lead Contact Center Operator (Lcco)

Workforce management (holiday planning, schedule management, daily workforce distribution) Managing, maintaining and reporting of regular outgoing call campaigns Strong supervision and management of the Advanced Complaint Handling process Creating, updating our internal process descritptions Mentoring New hire and Cross trainings Evaluating outgoing and incoming calls and emails, quality management Reporting Handling incomming questions and requests via phone and email Recording and administration Making outgoing customer service calls, such as Data clarification, customer satisfaction and event-related calls Lead Request handling and Follow-up calls Elvárások / Requirements Native speaker (C2): Romanian Independent user (B2): English At least upper secondary education At least 1,5-2 y...