L2-Customer Service Representative - Hungarian & English

Feladatok: Do you thrive on solving complex customer issues? Join us as a Level 2 Customer Service Representative!We are looking for a proactive and experienced customer support professional to handle escalated cases and deliver high-quality solutions in a fast-paced environment.Key Tasks and Responsibilities:Manage escalated customer cases via phone, chat, emailTake full ownership of customer issues from identification to resolutionCoordinate with internal teams and escalate cases when necessaryProvide technical support and product information (pre-sales & after-sales)Assist with order processing and collect customer feedbackSupport and coach frontline agents to improve their skills and knowledgeDeliver excellent customer experience in every interaction Elvárások: Do you thrive on sol...