Junior Application Support Analyst

Feladatok: Drive second level incident resolutions of CRM systems by engaging support teams of various stakeholders.Manage E2E high severity incidents, situations and inform business stakeholders (Service Risk notes).Overview incident resolutions to have them solved within certain SLA target.Identify possible gaps in operation activities.Act as primary liaison between support team and our client.Maintain access of business applications at both client and database sides.Administering tickets of application related incidents (using ServiceNow and Jira).Monitor servers and databases and initiate housekeeping activities with server administration and DBA teams.Assess risks/impacts of infrastructure related changes upon regular previews.Cooperate and/or participate in testing of both applicatio...