It Service Desk Engineer

Feladatok: Act as a single point of contact for all modes of support such as phone calls, chat, web portal, and emails from customers regarding their IT issues and queriesBasic and intermediate level of understanding related to Incidents, Service Requests, Work Orders, Major Incidents, Change Request, Knowledge Articles, Knowledge Base, Problem Management, Problem Record and Priority/Severity types response/resolution timelines, CMDB, CIs, etcBasic Active Directory knowledge. Creating user accounts, resetting passwords, creating groups etc.1st and 2nd line support - troubleshooting of IT problems (in-house software to hardware, such as Laptops, PCs and Printers, iPhone, Exchange & Active Directory)Provide basic troubleshooting and support for MS Office applications used (Word, Excel, O...