German-Speaking Travel Operations Assistant - Dach (Maternity Cover)

Feladatok: Love organising, solving practical problems and making sure no detail gets missed? Put your German skills to work helping create unforgettable weekends across Europe.What you'll doCheck availability with suppliers by phone and email, process routine bookings and secure confirmations.Follow up on outstanding responses and keep booking records, deadlines and pending tasks up to date.Coordinate routine booking updates with our sales and account management colleagues.Contact customers to collect missing information, send reminders and communicate arrival details.Prepare booking vouchers and gather client information for more complex bookings.Collect supplier invoices.Flag cancellations, refund requests, supplier problems and booking risks, escalating cases that require a manager's decision.Provide weekend emergency phone coverage on an agreed rotation (up to 3 weekends per month), handling urgent issues within clear guidelines and escalating when needed. Elvárások: Love organising, solving practical problems and making sure no detail gets missed? Put your German skills to work helping create unforgettable weekends across Europe.What you'll doCheck availability with suppliers by phone and email, process routine bookings and secure confirmations.Follow up on outstanding responses and keep booking records, deadlines and pending tasks up to date.Coordinate routine booking updates with our sales and account management colleagues.Contact customers to collect missing information, send reminders and communicate arrival details.Prepare booking vouchers and gather client information for more complex bookings.Collect supplier invoices.Flag cancellations, refund requests, supplier problems and booking risks, escalating cases that require a manager's decision.Provide weekend emergency phone coverage on an agreed rotation (up to 3 weekends per month), handling urgent issues within clear guidelines and escalating when needed.

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