German Speaking Service Desk Agent

Feladatok: Providing L1 support (analysis and check on possible solutions) for applications in scope.Ticket creation/categorization/prioritization.Ticket escalation to respective Support Group.Coordinating the German end user resolution in cooperation with the other English speaking support units.Incident resolution and recovery.Communicating solution or workaround to the employees of the customer in German.Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.Communicating updates regarding major incidents to users.Running reports on active users on a quarterly basis and verifying with managers.IT support, Helpdesk; Informatikai támogatás