German-Speaking Customer Solutions Specialist

Feladatok: Make a real impact every day!As a Customer Solutions Specialist, you'll support customers via phone and email, resolving service and technical inquiries with confidence and care. You'll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.What You'll DoProvide customer and technical support, including troubleshooting and installation/deployment assistance for engineersResolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when neededMaintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teamsTelefonos ügyfélszolgálat