German Speaking Customer Service Representative

Being the Single Point of Contact between End users and Onsite Engineers. Understanding and supporting the End-to-End Product Management Lifecycle Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions Within delivery keeping the agreed service levels Maintaining and improving customer satisfaction, providing a consistent customer experience Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met Exception handling within the process (stuck process/change process/procedural changes.) Elvárások / Requ...