German Or Italian Speaking Technical Support Representative

Feladatok: Creates and routes technical issues for all customers  Handle inbound technical support requests (Phone, Email, Web).Validates customer entitlements and approves exceptions for unentitled customers.Dispatch out-of-TSR scope technical issues to the appropriate support group. Create and manage customer data records within our applications to ensure proper data integrity. Resolves technical issues for customers across all account tiersResolves customers' single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues?.Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.Captures and documents knowledge to enable self-service resolution  Learns and adopt Knowledge-Center...