Front Office Manager

Feladatok:                 -             Lead, supervise, and motivate the front desk team to ensure outstanding service delivery                -             Oversee daily front office operations, including check-in/check-out procedures                -             Manage and respond to online hotel reviews (Booking, Google, TripAdvisor, etc.) in a professional and brand-aligned manner                -             Monitor guest feedback and implement strategies to improve guest satisfaction and ratings                -             Actively enhance the overall guest experience through personalized service and attention to detail                -             Handle guest complaints and special requests efficiently and diplomatically                -             Ensure smooth communication b...