Customer Support Associate (Junior)

Feladatok: What you will doRespond to customer enquiries in a timely and accurate way, via email or support platform within the expected SLA.Contact our clients, 3PL, and payment providers in order to handle and address customer service issues.Analyze customer support data, and create and maintain dashboards and reports.Cross-functional cooperation with other areas of the organization, to increase customer satisfaction.Support CS initiatives related to technology implementations and increase customer feedback rating. Online ügyfélszolgálat