Customer Services Agent - Retail

Feladatok: As a Customer Service Agent, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and addressing their needs efficiently and professionally. You will be the first point of contact between the company and our customers, serving as a brand ambassador.MAIN TASKSEnsure the registration and follow-up of customer orders (direct, EDI, and WebEDI).Handle specific customer requests.Respond to B2B customer inquiries regarding all LAURASTAR products and services.Provide advice on various products and services.Actively and systematically promote our offers (products and services).Record and manage orders.Record and handle service requests (DOA).Advise customers in case of problems.Assist with various departmental tasks.Ensure professional, efficien...