Customer Service Team Leader

Feladatok: Lead and coach the customer service team, conduct performance reviews, support onboardingManage and process customer orders, changes, returns and sample requestsHandle SAP exceptions, monitor backlogs, resolve issues with factoriesMaintain close cooperation with sales, customers, and internal departmentsCreate credit/debit notes, handle complaints, expedite and stock-related tasksAnalyze service performance, generate reportsParticipate in training and workshops Elvárások: Lead and coach the customer service team, conduct performance reviews, support onboardingManage and process customer orders, changes, returns and sample requestsHandle SAP exceptions, monitor backlogs, resolve issues with factoriesMaintain close cooperation with sales, customers, and internal departmentsCreate...