Customer Service Team Leader

Feladatok: Lead and coach a customer service team of around 5-6 team membersManage and process customer orders, changes, returns and sample requestsHandle SAP exceptions, monitor backlogs, resolve issues with factoriesMaintain close cooperation with sales, customers, and internal departmentsCreate credit/debit notes, handle complaints, expedite and stock-related tasksAnalyze service performance, generate reportsParticipate in training and workshops with other team leaders Elvárások: Lead and coach a customer service team of around 5-6 team membersManage and process customer orders, changes, returns and sample requestsHandle SAP exceptions, monitor backlogs, resolve issues with factoriesMaintain close cooperation with sales, customers, and internal departmentsCreate credit/debit notes, hand...