Team Leader (German Speaking) - Pécs

Our prestigious partner, a market leader of pet supplies is looking for new colleagues to join their Customer Service Department at Pécs, as a Team Leader. As Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives (~10 FTE), which supports German customers. Your tasks will include: Develop and maintain professional relationships with customers and team members. Coach and mentor team members to improve their performance and achieve their goals. Organize daily operations, including shifts, work plans, activities, and other related tasks. Use problem-solving skills to address customer issues and provide effective solutions. Analyze data and use it to improve team performance and customer satisfaction. Optimize processes t...