Customer Service Team Lead

Feladatok: COR tasksAnswer customer incoming calls/chat/emails.Enters orders into ERP system.Upsell placing orders of danaaftermarket. com.Review and resolve blocked orders.Responds to price, availability, and inquiries.Handles delivery improvement requests.Coordinates open order and back-order follow-up.Past due customer communication.EDI/Teccom process knowledgeProvides EDI/teccom/Weco support & resolves reject errors.Resolve ASN issues.Coordinates shortage, overage, damage claims and returns.Works with sales, accounting, and product management to resolve debits, credits, and warranty related issues.Schedules and executes shipments in cooperation with logistics, customers, and forwarders.Handles invoicing and shipping documents.Handles shipment tracking.receivable.Participates on occ...