Customer Service Specialist

Feladatok: Execute day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service function core values.Leverage deep understanding of specific key account customers, processes, systems and act as an escalation point of contact for any verbal or written form of enquiries from external customersInteract with customers in a professional, friendly and efficient mannerProvide customer service via the internet, phone and email to support activities including:Account set-up, allocation and delivery issuesOrder processing and order fulfilmentSales order trackingMonitor supply outages and react accordingly for incoming and existing ordersSupport the management of complaint treatmentUsing SAP ERP system to maintain the Customers' dataLog, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.Build and maintain strong relationships with both the customer and internal business partners through the provision of timely, accurate and high-quality serviceHighlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service providedSupport Customer Service Manager on daily basis and participate in different projects where requiredLogisztikus, Fuvarszervező

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