Customer Service Specialist

Feladatok: Answer customer incoming calls/chat/emailsEnters orders into ERP system Review and resolve blocked ordersUpsell placing orders of danaaftermarket. com & Teccom and use of our portals.Past due customer communicationEDI process knowledge and resolve ASN issues Coordinates shortage, overage, damage claims and returnsWorks with sales, accounting and product management  to resolve debits, credits, and warranty related issuesSchedules and executes shipments in cooperation with logistics, customers and forwardersHandles shipment tracking Handles document requests and export documentationMaintains master dataExecutes dunning for account receivableAssist with daily case volume as neededParticipates on occasional projects upon need; supports ASMs with price lists, statistics and trave...