Customer Service Representative

Feladatok: Your MissionAs a Customer Service Representative (Polish Fluent) your core mission is to support the customer by providing a courteous and professional service via an effective and efficient order management, answering any enquiries and dealing with any issues. Customer Satisfaction is key to our success and you are the ambassador to make this happen in your daily contacts.Key ResponsibilitiesProcessing and releasing customer orders (manual via mail/webshop) in the ERP System, considering customer requests, the payment condition and credit policyResponding to customer enquiries by mail or by phone on product availability, order status, deliveries and product information (sizes, brands, colors, alternatives)Follow up on backorder status, contacting internal teams for expediting w...