Customer Service Representative (Evening And Weekend)

Feladatok: Main ResponsibilitiesCustomer SupportManage and screen shared company email accounts; respond to customer inquiries in writing or forward them to the appropriate department.Handle customer notifications, complaints, or clarification requests with professionalism and courtesy.Provide administrative support to office staff, especially rental agents.Create and update databases and records as needed.Organise file systems, correspondence, document handling, scanning, and text processing.Customer SatisfactionCall customers after the end of their rental to assess satisfaction levels and gather feedback.Analyse the reasons behind satisfaction or dissatisfaction and report potential improvement areas to the relevant department.Debt CollectionContact customers with outstanding payments or...