Customer Service Agent

Feladatok: As a Customer Service Agent, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and addressing their needs efficiently and professionally. You will be the first point of contact between the company and our customers, serving as a brand ambassadorMAIN TASKS: Responding to customer inquiries: Manage emails and online messages courteously, professionally, and proactively. Resolve issues, answer questions, and provide with accurate information about products and services.Repair requests:Accurately record repair inquiries and provide timely updates to customers.Efficiently manage from start to finish tracking of repair files in collaboration with technical teams. Thoroughly oversee the tracking of repair files from request receipt.Administ...