Customer Satisfaction Specialist

Feladatok: Call customers after the end of their rental to assess satisfaction levels and gather feedback.Analyse the reasons behind satisfaction or dissatisfaction and report potential improvement areas to the relevant department.Managing administrative processes related to completed rentalsHandling post-rental financial and administrative tasksCoordinating with internal departments such as Operations, Fleet Management, Finance and Customer ServiceSupporting internal reporting and administrative workflowsContact customers with outstanding payments or overdue invoices to request settlement.Cooperate with the administrative and legal departments for complex or disputed cases. Elvárások: Call customers after the end of their rental to assess satisfaction levels and gather feedback.Analyse th...