Customer Contact Supervisor

Feladatok: Coordinate and lead the work of the customer contact teamServe as main contact for customers, handling daily operational issuesMonitor outbound shipments and customer order fulfillmentManage and monitor customer portals and performance indicatorsAnalyze customer forecasts, manage deviations, and align with customersCooperate closely with Scheduling and Freight Control teamsIdentify and report critical issues, prevent unnecessary premium shipmentsTrack premium shipments and related cost recovery activitiesMonitor finished goods inventory levels and adjust according to customer demandHandle customer escalations as first-level escalation pointMinimize excess stock and negotiate solutions with customersSupport logistics projects and new product introductionsPrepare daily, weekly, mo...