Customer Care Specialist

Feladatok: 75% position with a 6-hour workdayThe Customer Care Specialist is responsible for providing high-quality support to customers and the sales organization throughout the entire order-to-delivery and post-sales process. The role acts as the main point of contact for customers, ensuring timely order management, effective communication, issue resolution, and a positive customer experience. The position also supports commercial activities, customer claims management and warranty cases.Key Responsibilities Provide assistance and support to the sales team in managing customer accounts and commercial projects.Monitor order progress and proactively communicate status updates to customers and internal stakeholders.Maintain and update customer-specific price lists and commercial conditions within the ERP system (JDE).Collaborate closely with Logistics, Planning, and Production teams to coordinate order fulfillment and delivery schedules.Monitor customer payments and credit limits in cooperation with the Finance department.Manage day-to-day customer relationships, including inquiries related to products, pricing, deliveries, specifications, catalog updates, and new business opportunities.Handle customer complaints and claims, ensuring timely registration, investigation, follow-up, and resolution.Manage customer cases through the Customer Care platform and other company systems.Coordinate warranty claims.Support the Quality department in the management of non-conformities, including documentation collection, sample requests, and closure of corrective actions.Maintain accurate customer records and documentation within company systems.Identify customer concerns and escalate critical issues when necessary to ensure customer satisfaction.Contribute to continuous improvement initiatives aimed at enhancing customer service processes and customer experience.Office management Elvárások: 75% position with a 6-hour workdayThe Customer Care Specialist is responsible for providing high-quality support to customers and the sales organization throughout the entire order-to-delivery and post-sales process. The role acts as the main point of contact for customers, ensuring timely order management, effective communication, issue resolution, and a positive customer experience. The position also supports commercial activities, customer claims management and warranty cases.Key Responsibilities Provide assistance and support to the sales team in managing customer accounts and commercial projects.Monitor order progress and proactively communicate status updates to customers and internal stakeholders.Maintain and update customer-specific price lists and commercial conditions within the ERP system (JDE).Collaborate closely with Logistics, Planning, and Production teams to coordinate order fulfillment and delivery schedules.Monitor customer payments and credit limits in cooperation with the Finance department.Manage day-to-day customer relationships, including inquiries related to products, pricing, deliveries, specifications, catalog updates, and new business opportunities.Handle customer complaints and claims, ensuring timely registration, investigation, follow-up, and resolution.Manage customer cases through the Customer Care platform and other company systems.Coordinate warranty claims.Support the Quality department in the management of non-conformities, including documentation collection, sample requests, and closure of corrective actions.Maintain accurate customer records and documentation within company systems.Identify customer concerns and escalate critical issues when necessary to ensure customer satisfaction.Contribute to continuous improvement initiatives aimed at enhancing customer service processes and customer experience.Office managementÜgyfélszolgálat, Ügyfélkapcsolat vezető; Ügyféltámogatás, Adminisztráció; Logisztikai ügyintéző, adminisztrátor

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