Collection Manager

Feladatok: Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.Manage a team of collections specialists, providing guidance, support, and training as needed.Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirementsCommunicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.Collaborate with cross-functional teams, including legal, finance, sales and customer service, to resolve complex or escalated customer issuesPrepare regular reports on collections activities, presenting data and insights to upper management.Challenge and improve the collection processes if relevantProvides analysis for the calculation of provisions for doubtful debts based on the company's policyPrepares invoice correction when it is necessarySupport the preparation of documentation for judicial recovery.Responsible for maintaining and respecting the Financial Security Regulations and legislation (such as: KYC, KYS, Anti Money Laundering, PIC, Professional Ethics, Anti Bribery, Whistle Blowing process)Manage the legal collectionKövetelés kezelés, Behajtás

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