Client Services Manager (M/F)

Feladatok: Building and maintaining key client relationships to ensure satisfaction, retention and long-term engagement.Recruitment, leadership and development of a cross-functional team (reception/concierge, event manager, short-term lease manager).Translating client needs into events and service programming, and ensuring a consistently high standard of service delivery across all assets in the country.Monitoring and analysis of user data (Power BI) and client feedback to make informed decisions and drive service improvements.Management of annual budget, tracking variances and optimising operational spending, including vendor selection, negotiation and performance review.Driving additional income — short-term lease targeting and revenue, space utilisation and commercialisation of digital screens (execution delivered through the team).Ensuring the team applies internal processes and systems and keeps them up to date.Partnering with internal leaders and supporting functions to resolve escalations and deliver the best possible client experience.Ügyféltámogatás, Adminisztráció

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