Bell Associate

Feladatok: Actively listen and respond positively to guest questions, concerns, and requestsFollow up with guests to ensure their requests or problems have been met to their satisfaction.Greet and escort guests to rooms.Comply with quality assurance expectations and standards.Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).Transport guest luggage to and from guest rooms and/or designated bell area.Assist with luggage storage and retrieval.Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.Supply guests with directions.Arrange transpor...