Aftersales Technical Support Engineer

Feladatok: Role Overview:The Technical Support Specialist is responsible for delivering high‑quality 1st‑ and 2nd‑level technical support to distributors across the CEE region and to Hungarian dealers. The role ensures fast, accurate issue resolution, supports OEM KPI compliance, and contributes to continuous improvement through field monitoring, reporting, and technical documentation. The position also involves regular communication with partners and occasional direct customer engagement for complex cases.Key ResponsibilitiesProvide 2nd‑level technical support for CEE distributors via SSNW, Microsoft Teams, email, phone, and onsite visits when necessary.Deliver 1st‑ and 2nd‑level technical support for Hungarian dealers across all channels, including high‑volume phone support and frequent...