Aftersales Manager

Feladatok: Responding to technical enquiries from the service network and end users in a timely manner with appropriate information and guidanceManage warranty cases to provide customers/dealers with a solution to any problems that might arise, with the minimum amount of effort and inconvenience.Develop product training sessions and deliver sessionsAnalysing aftersales data to generate reports that clearly define and communicate issues to other business functions.Working collaboratively with other areas of the business and partner organisations to provide technical solutions, in a timely mannerUpdate existing and author new technical documents to support products and markets.Processes warranty claims on a timely basis for each dealer.Processes all warranty paperwork to ensure proper documentation.Verifies criteria required by FARIZONReconciles all warranty receivables with payments through the appropriate accounting schedule.Resubmits all rejected claims promptly.Follows up on payment of outstanding claims.Tracks warranty parts.Arranges for parts to be shipped to the factory or distributor or to be scrapped.Keeps informed of all factories recalls and bulletins.Performs other duties as assigned.Maintain parts business for FarizonChecking the dealersKey Account Manager; Kereskedelmi munkatárs; Értékesítési munkatárs

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