After-Sales Manager

Feladatok: Service layout optimizationControlling the high standard of vehicle repairs and maintenanceProactive assistance to customers during after-sales processes as wellHandling feedback/questions from customersHandling and documenting complaintsMaintaining contact with resellers and customersProvision and distribution of spare partsReceiving, processing and administering customer requestsIdentification of the manufacturer or distributor of the part or component for replacement, after the identification, the inventory check and, if necessary, the destination of the products is transferred to the purchasing departmentTracking the arrival of components on timeAccounting of material movements in the NAVISION programForwarding invoices to the finance department after verificationKey Account...