Account Manager

Feladatok: Acts as the single internal point of contact for his/her assigned client portfolio managing operational (day-to- day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.Manage the daily client relationship with fleet managers and ensure Framework Agreement (FA), client Company Car Policy (CCP) and Service Level Agreement (SLA) implementationGrow our market share in the existing client base and constantly improve client satisfactionProduce, send and follow up quotations, prepare, chase and finalize vehicle ordersHandle client inbound calls, requests and complaintsExecute Account Strategy (defined by Business Managers and with the active participation of the Account Manager)Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling)Manage the preparation of fleet and business reviews (incl. all relevant information to support advice to clients)Process visit reports and ensure follow up of tasks and actions decided and agreed in client visitsMonitor the credit line renewal process in line with business needs.Manage the preparation of (non-online) client reportingSystems update: record client information data, tasks, opportunities by using CRM tools as appropriateResponsible for maintaining Financial Security Regulations per performing the well defined processesKey Account Manager

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